| |
| Here are the Quick Answers to Frequently Asked Question. |
| |
 Purchasing Guide |
| To order |
| Payment Methods |
| Orders Cancellation |
| Return and Exchanges Policy |
| Damaged Product |
| Customer Privacy Policy |
| |
| |
| Purchasing Guide |
| |
| Account Registration |
| You will need to register an account in order to buy any items at childhoodbasic.com . |
| This is a very simple process that takes no longer than 5 minutes of your time. |
| All you need to do is enter your login information ,shipping and billing address for you order. |
| You can register an account before or after you have filled your shopping cart.At the checkout point, |
| you will be prompted to enter your existing customer details or register a new account. |
| |
| Product Search |
| You have two options to search for product |
| ** Convenient method: Enter the keywords in "Search Product " Box on the right corner and click "GO" |
| **To search for product of particular brand ,go to "Categories" ,and see if the brand you looking for is listed Then type the brand name in the brand name in the "Search Product " Box and click "GO". |
|
| |
| To Order |
| Easily ,through the following ways : |
| |
| 1) Shop online conveniently and comfortably |
| 2) Email us at sales@childhoodbasic.com |
| 3) Call us at 03-9171 1172 / 75 |
|
| |
| Payment Methods |
| |
| 1) Internet Transfer /ATM deposit /Cash deposit at Maybank counters |
| Bank Name :Malayan Banking Berhand |
| Account Name :Childhood Basic Marketing Sdn Bhd |
| Account Number: 5144 0410 4054 |
| |
| 2) Cash Payment -for self collection from our office |
| |
| 3) Cheque |
| Please cross you cheque and made payable to " Childhood Basic Marketing Sdn Bhd" with bearer crossed. |
| We will dispatch you order once the cheque is cleared .You may send the cheque to the address below : |
| |
Childhood Basic Marketing Sdn Bhd
No 3, Jalan 5/118C, Desa Tun Razak, Cheras
56000 Kuala Lumpur Malaysia.
|
|
| |
| Order Cancellation |
| We regret that orders cannot be cancelled or altered once it has been processed and delivered. |
| You may however arrange for easy exchanges (for in circumstances of manufacturing defects)after you have received your orders. |
| Please refer to our Return and Exchanges policy. |
|
| |
| Return and Exchanges |
| If you are not satisfied with your purchase, you may return items in their original condition within 3 days of receipt of your product. |
| Please confirm with us either by email or telephone .The following guidelines apply: |
--Items to be returned /sent back with their original packaging ,in a re-sellable condition.
|
--Discounted /Special priced items are final sales and will not be accepted for Return /Exchanges.
|
--Return Items should be sent to us at Customer's own cost .Delivery or shipping fees are not refundable.
|
| |
| We regret that we cannot be responsible for loss or items damaged on the way back for a return /exchange . |
| Please pack you returned items properly to ensure that items do not get damaged in transit and register /insure them if sending by normal post. |
|
| |
| Damaged Product |
| If and order arrives at your door damaged ,broken or defective ,we will either replace the broken parts if possible or ship out a new one complete;y at pur expense.All damaged product wil be "exchange only" |
|
| |
| Customer Privacy Policy |
| Childhood Basic.com does not sell,trade or rent customer information to others.We respect your privacy and are committed to protect it .For any customer information collected,we may use it to inform you about our products,special promotions or any events that may of ypur interest. |
|
